Shipping & Returns
Shipping Methods
We offer the following shipping options: Buy Online, Pickup In Store - FREE Standard Ground Shipping (4 to 7 days) - $12.00 Standard 3rd Business Day Shipping - $29.95
NEW! We are pleased to offer free Standard Ground Shipping for orders over $150 (exclusions apply).
Exclusions: Additional shipping charges may apply to large or bulky items, as well as shipments over 1000 miles, including on orders over $150. These charges will be communicated to you by FAES prior to shipping.
Per UPS policies, we cannot ship to P.O. Boxes.
International shipping is not available at this time.
Pick-Up Orders: Please pick-up your order within 30 days of placing it. After 60 days your order will be considered abandoned and no longer held.
Gift Receipts
Items being returned or exchanged with a Gift Receipt CANNOT be refunded to the original payment method. They must be returned for store credit on a gift card.
No Exceptions.
Easy Returns & Exchanges
Purchased in-store: Must be returned or exchanged in store. Items must be returned in new, unworn/unopened condition with tags on and with original receipt. Without a receipt, a store credit will be issued at the current selling price in the form of an FAES Gift Card. If you are a visitor not returning to campus that would like to return or exchange an item, please email us at faesbookstore@nih.gov.
Online Order Returns: You are eligible for a full refund to your original form of payment with the original receipt and within 30 days of purchase. Without a receipt, a store credit will be issued at the current selling price in the form of an FAES Gift Card.
Online Order Exchange: For exchanges, please get in touch with us at 301.496.5272 or faesbookstore@nih.gov. Please provide your name and order number and we will work with you to find a replacement.
Ship to: FAES Bookstore @ NIH 9000 Rockville Pike Bldg 10 Rm 1C172 Bethesda, MD 20892
Customers are responsible for return shipping cost.